The reception staff were excellent. Very welcoming and very helpful. My room was extremely comfortable.
Jane
2022年4月
One of the best hotels. As in very best. They thought of every single detail right down to robe sizes (gleaned from our passports). Full, glorious bar, my favorite luxury skin care basics in the bathroom. Most of all every single staff person was friendly, sweet, helpful and attentive. Also, fresh fruit and flowers!
Anonymous
2023年8月
Five star hotel in every way. Incredibly kind and knowledgeable staff. Beautiful and clean room. And our whole family was taken into consideration—including wonderful activities and gifts for our son. We truly enjoyed our stay and look forward to returning.
Rana
2024年3月
The hospitality is more than amazing. Every detail is taking care of in an exceptional way.
Zuhair
2024年6月
Exceptional service, every detail considered, nothing was a problem
Sarah
2023年7月
Everyone was so friendly. The breakfast options were the best I've ever had! My room was cleaned everyday no matter when I left the room. As for the location I would walk to all my destinations it was perfect .
Farah
2022年12月
pure 5* hotel experience. All was perfect ( except the breakfast and breakfast service level that was poor). All the rest of the hotel is very beautiful and the location is perfect.
Ari
2023年4月
Very good hotel on a perfect location in Madrid, we loved the ice skating area and the lobby
Mark
2024年12月
The location , the rooms and beds ,pet friendly, restaurants and the service was superb, everyone at the hotel make you welcome and are very polite and friendly.
Keith
2023年9月
Beautifully designed and decorated in a fantastic location. Excellent restaurant (loved the high end Jamón) with great wine.
Susana
2022年12月